Lediga jobb som Processansvarig, ITIL i Danderyd

About Piab Group:
At Piab Group we improve our customers' productivity, sustainability, and safety through evolving industrial automation and have done so since 1951. We believe in an automated world where no resources are wasted, and no humans are injured. With annual sales of ~3 billion SEK and more than 1400 employees, Piab is a global organization, serving customers in more than 100 countries from a vast network of subsidiaries and channel partners. Since 2018, Piab Group has been owned by Patricia Industries, part of Investor AB.
Qualifications
· Proven experience with Salesforce CRM and Marketing Cloud Account Engagement.
· Familiarity with Salesforce Einstein, agent-based architectures, or low-code/no-code AI tools is highly desirable.
· Experience with or knowledge of other CRM applications is a plus, as continuous evaluation of the roadmap is required.
· Strong understanding of CRM best practices, customer journey mapping, and marketing/sales operations.
· Demonstrated experience in application ownership, roadmapping, vendor management, and rollout planning.
· Excellent communication skills, with the ability to collaborate effectively across IT, business, and external stakeholders.
· Experience working within an enterprise application landscape, including CRM, ERP, PLM, and CPQ systems.
Position Overview
We are seeking a forward-thinking and business-oriented CRM Lead to take ownership of our Salesforce ecosystem, including Marketing Cloud Account Engagement. In this pivotal role, you will drive the CRM roadmap, foster collaboration with business stakeholders, engage with software vendors, and ensure the delivery of value through innovation and adoption—leveraging technologies such as Salesforce Einstein and Agent Force.
Key Responsibilities
· Serve as the application owner for Salesforce CRM and Marketing Cloud Account Engagement.
· Define, manage, and evolve the CRM roadmap in alignment with business strategy and ongoing digital transformation initiatives.
· Collaborate with sales, marketing, and business units to gather requirements, prioritize enhancements, and drive user adoption.
· Manage relationships with external partners and vendors, including oversight of licensing, service level agreements (SLAs), and implementation support.
· Ensure CRM readiness and successful rollout in the context of mergers & acquisitions (M&A) and new business integrations.
· Experiment with and implement AI capabilities, including Salesforce Einstein and Agent Force.
· Work closely with adjacent application owners (ERP, PLM, CPQ) to ensure seamless interoperability and data flow across systems.


You can expect the following with us:


Innovative Culture: Be part of a team that thrives on creativity and innovation.
Global Impact: Work with a company that is a world leader in vacuum transport solutions.
Global Presence: Piab has 25+ sales offices and over 900 partners worldwide, ensuring a vast network and global reach
Sustainable Vision: Contribute to an automated world, promoting safety and efficiency.
Professional Growth: Access opportunities for continuous learning and career advancement.
Diverse and Inclusive: Join a workplace that values diversity and fosters an inclusive environment.
Stable employer: As part of Patricia Industries and connected to the Wallenberg family, Piab benefits from strong support and a commitment to long-term growth and sustainability. Visa mindre

Do you want to play an important role in the development and support of Tobii’s global business processes and contribute to the improvement of our supporting business applications? Well, keep on reading!Tobii’s IT Department is a corporate function that supports around 1100 passionate Tobiians all over the globe every day. Focus within the team lies today on ERP, CRM, PDM and Office 365. The responsibility is huge: to support all Business Applications for Tobii’s global user base and be accountable for the strategy and application architecture globally.The role and responsibilitiesTobii´s new Business Applications Specialist will be responsible for managing and supporting one or more of Tobii's enterprise applications. This includes not only the day-to-day operation, but also improvements and implementation of new functionality. As Tobii continues to grow there are opportunities to manage the implementation of new applications. You willEnable Tobii's business by providing outstanding service and high quality enterprise applications. Manage the Change, Testing, and Deployment for upgrades, new custom functionality, and configuration changes.Define and create functionality improvementsDrive the development of Tobii's new business processes and the improvement of existing ones.Manage supplier relationship for some of Tobii's software and consulting partners. Sounds great? We bet! All our jobs at Tobii are about innovation, passion and not the least - making things real.We are looking forThis position would be ideal if you have worked in an IT support role and want to develop your career in a more business-oriented direction. Or, you might have strong user skills in business applications and business processes and a longing for developing your career in a more technical direction?To be successful in this role we believe you need to have:Strong problem-solving skillsA Process oriented mindset with a strong technical aptitudeExcellent written and spoken English skillsA passion for helping others through the use of technology and systemsIt is a merit if you also have ERP, CRM or other business applications experience (either in a super-user or system administration role)At Tobii we want you to be yourself and we welcome applicants from all walks of life. No matter if you wear high heels or sandals, or if you spend your nights at the gym or prefer playing Dungeons & Dragons with your colleagues. Welcome to Tobii!Please submit your resume through our website as soon as possible. Don't wait! At Tobii we move quickly!Tobii LifeWorking at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world. Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology. Life is short so we choose to spend it building high tech products that matters!If you want to build a company rather than just work for one. If you take pride in honest hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home. Visa mindre

En av våra kunder har behov av en Incident Manager. För att passa i rollen som Incident Manager behöver du ha bred erfarenhet av incident och problem processen och vara van vid att ta ansvar.

ARBETSUPPGIFTER
I rollen som Incident Manager kommer du att ansvara för hela incidentprocessen och att den sker enligt framtagen beskrivning/process. Du kommer att se till att alla identifierade aktiviteter är resursbesatta, utförs enligt satta rutiner och på ett så kostnadseffektivt sätt som möjligt.

Bevakningen omfattar uppsättning och analys av mät -och nyckeltal för processerna inom Incident Manager området.
I arbetet ingår att vid behov stötta övriga funktioner i till exempel projekt. Du kommer att bidra aktivt i utvecklingen och förbättringen av incidentprocessen.

ERFARENHET OCH KOMPETENS
Erfarenhet av arbete med incident och problem management eller liknande som gett god förståelse för dessa processer.
ITIL Foundation Certifierad.
Talar och skriver obehindrat på svenska och engelska.
Förmåga att leda processen och följa upp de aktiviteter som utförs.


ATRIVO

Atrivo har sedan starten 2003 fokuserat på att leverera erfaren kompetens inom områdena Business IT, IT-operations samt Servic och Support Vår ambition är att vara Stockholms vassaste leverantör av supportspecialister, drifttekniker, projektledare samt olika typer av linjeroller.

Som anställd hos Atrivo finns det stora möjligheter till utveckling. Vi arbetar med stora välkända företag och erbjuder löpande utbildning. Du blir en del av ett kompetent företag med goda framtidsutsikter.

Vill du jobba med IT är det hos Atrivo du ska vara.

Välkommen med din ansökan!
 
Typ av tjänst
Konsultuppdrag
Omfattning / Varaktighet
Heltid
Ersättning
Enligt överenskommelse
Placering
Stockholm
Start
Omgående eller enlig överenskommelse
Kontaktperson
Måns Kjäll 070-2222126 Visa mindre