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We are currently looking for a Quality Manager – based in Stockholm, Sweden

Ansök    Mar 26    Arval AB    Kvalitetskoordinator
Fully owned by BNP Paribas, Arval was founded in 1989 as a specialist in full-service vehicle leasing and new mobility solutions for its customers, ranging from large international corporate groups to smaller companies and individual retail clients. More recently, we have diversified our business to become a key player in integrated mobility, addressing a wider audience that includes drivers and private individuals. As part of the Commercial, Personal Bank... Visa mer
Fully owned by BNP Paribas, Arval was founded in 1989 as a specialist in full-service vehicle leasing and new mobility solutions for its customers, ranging from large international corporate groups to smaller companies and individual retail clients. More recently, we have diversified our business to become a key player in integrated mobility, addressing a wider audience that includes drivers and private individuals.
As part of the Commercial, Personal Banking & Services division within BNP Paribas Group, we benefit from a worldwide network, which has played a key role in our international growth. Our 8,000 employees operate in 29 countries, and we lease over 1,700,000 vehicles.
The main missions is to increase quality standards and employee awareness of service quality and customer experience in Arval Sweden.


Main responsibilities:
Customer Experience & Quality
Focus on service culture
Manage client feedback, teams performance and quality systems.

The “quality” culture
Promote and facilitate Quality policies
Manage quality communication

The voice of the customer
Manage satisfaction surveys (NPS) and promote internally

Performance monitoring
Implementation of appropriate quality KPIs

Complaints management
Share and adopt best practices
Ensure quality standards



For this role, the successful candidate should:
Analytical and structured thinking
Open minded, curious about new ideas, initiative spirit
Ability to influence stakeholders
Team spirit and delegation
Customer centric, ability to lead process improvement and implement cross departmental changes
Clear communication with all levels and strong interpersonal skills
Dynamic, very well organized and result driven
Experienced in working with a framework of a Corporate center and international environment
Knowledge of Operational Lease market is a plus



To apply for this role, please submit a current CV Visa mindre
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Commercial cheif

Ansök    Sep 7    Arval AB    Försäljningschef
Arval is one of the world's leading players in fleet management. With over 7,000 employees worldwide, we are a fast-growing international company that, based on an entrepreneurial and solution-oriented approach, works towards a clear mission. - To give our customers as comprehensive a service as possible, so that they do not have to think about their fleet. Arval DNA: Teamwork is essential at Arval. Together with your colleagues, you guard that customers a... Visa mer
Arval is one of the world's leading players in fleet management. With over 7,000 employees worldwide, we are a fast-growing international company that, based on an entrepreneurial and solution-oriented approach, works towards a clear mission. - To give our customers as comprehensive a service as possible, so that they do not have to think about their fleet.
Arval DNA:
Teamwork is essential at Arval. Together with your colleagues, you guard that customers are served in the most optimal way. By listening to our customers and providing them with the best solutions. You are helpful and capable to see matters from different angles.
You want to make the most of yourself and with that, you contribute to the organization’s success. You distinguish yourself by out of the box thinking and going the extra mile, for colleagues, customers and other stakeholders. You have a mindset to challenge and are curious with the intention to improve. Besides that, you adapt quickly to a dynamic and fast changing (digital) environment. Concisely: together with your colleagues, you make sure that the organization keeps developing and growing to be ready for the future.
Mission :
In a context of fast moving operational leasing market and in Arvals shift to green mobility, the Commercial Director is managing the sales and marketing team to lead the way in our industry. We want happy and content clients with green mobility solutions. We believe that in our service industry people are key. So we expect thorough human interest and a strong sales methodology. The main missions is:
Localize the Arval Proposition
Develop New Business and create prospect database
Manage Client Relationships and find growth in the client portfolio, produce quotations
Produce prospect and client meetings
Built commercial templates and consultancy concepts
Manage commercial parameters on pricing and client margins
Set up of Marketing and Communication, with direct support from region.
Identifying new employees and recruiting
Facilitating on-the-job training
Motivating all employees on their daily activity and encourage to reach next levels.


Request:
The candidate must be from the leasing industry and bring detailed knowledge of the market. Experience in likewise responsibility is therefore mandatory
The scope of the candidate must be wider than just commerce. Understanding of financial figures and internal processes do create added value, since the candidate will be involved in most of the developments in this start up
The candidate should bear the potential to be able to grow to Managing Directors role in a number of years
Due to the start up situation the candidate must be very hands on and capable of doing all jobs in the commercial area
It goes without saying that the candidate must be an entrepreneur.

Skills:
Realisation and success of this new start up asks for strong sales attitude and leading by example
Knowledge of the operational leasing industry
Strong ability to manage the challenge of a Greenfield project, very hands on
Goal-driven leader who maintains a productive climate and confidently motivates and mobilizes the employees
Understanding of financial figures
Analytical and process orientated
Fluent in English. Visa mindre
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Head of Business Transformation

Ansök    Mar 9    Arval AB    IT-strateg
Arval is one of the world's leading players in fleet management. With over 7,000 employees worldwide, we are a fast-growing international company that, based on an entrepreneurial and solution-oriented approach, works towards a clear mission. - To give our customers as comprehensive a service as possible, so that they do not have to think about their fleet. Arval DNA: Teamwork is essential at Arval. Together with your colleagues, you guard that customers a... Visa mer
Arval is one of the world's leading players in fleet management. With over 7,000 employees worldwide, we are a fast-growing international company that, based on an entrepreneurial and solution-oriented approach, works towards a clear mission. - To give our customers as comprehensive a service as possible, so that they do not have to think about their fleet.
Arval DNA:
Teamwork is essential at Arval. Together with your colleagues, you guard that customers are served in the most optimal way. By listening to our customers and providing them with the best solutions. You are helpful and capable to see matters from different angles.
You want to make the most of yourself and with that, you contribute to the organization’s success. You distinguish yourself by out of the box thinking and going the extra mile, for colleagues, customers and other stakeholders. You have a mindset to challenge and are curious with the intention to improve. Besides that, you adapt quickly to a dynamic and fast changing (digital) environment. Concisely: together with your colleagues, you make sure that the organization keeps developing and growing to be ready for the future.
Mission :
In a context of fast moving operational leasing market, the Head of Transformation & Customer Experience is managing the transformation and adaptation of our business, our culture and our people to the new challenges of our industry such as digitalization & IT platforms, mobility & user experience, process excellence and service quality. This includes leading cross-functional collaboration, innovation, change management and business transformation initiatives.
In this contest, the main missions are:
To support the company in the deployment of Target Operating Models and Digital platforms, together with the business lines and Corporate Functions.
To animate the various areas and mobilize the resources transversally to pilot processes, projects, and continuous improvement.
To increase the quality standards and employees awareness of service quality and customer
experience.
To ensure the adequacy and quality of IT services to enable Arval Sweden to achieve its strategic goals in a cost-effective way.
To monitor and support Business to reduce operational risk of the Company.
To keep an Operational Permanent Control set up strong and updated (risk map, controls, procedures, ORI and recommendations follow up)



Experience, compentencies and skills:
Strategic thinking & decision making
Open minded, curious about new ideas, initiative spirit
Leadership and ability to ability to influence stakeholders
Managerial skills, team spirit and delegation
Lean / ACE expertise
Project and Change management Data analytics skills
Customer centric, ability to lead process improvement and implement cross departmental changes
Clear communication with all levels and strong interpersonal skills
Dynamic, very well organized and result driven
Experienced in working with a framework of a Corporate centre and international environment
Knowledge of Operational Lease market is a plus Visa mindre
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