Who we are:
At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the glob... Visa mer
Who we are:
At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.
To learn more about what we make possible, meet some of our customers or take a look at some of our products.
What you’ll do:
We are growing as a company, expanding both in terms of new employees and new locations. With offices in Sweden (Stockholm), USA (Pittsburgh), Germany, Belgium, and China, we are establishing a global presence. As part of this expansion, we are seeking a highly skilled and experienced IT Operations Manager to lead our newly formed global IT Operations team. This hybrid role is located in Sweden and reports directly to the Head of Information Technology.
At our company, we prioritize consistent and high-quality IT services with a strong focus on employee satisfaction and service-mindedness. As the IT Operations Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our employee technology infrastructure across all locations. You will also be responsible for managing the IT helpdesk function, providing technical support and troubleshooting assistance to our employees worldwide. You will be responsible for leading the IT Operations team and driving the changes needed for the team to be successful. You are expected to be hands-on but also inspire and lead others in their efforts to deliver greatness within the following key areas.
Employee Technology Management:
Oversee and maintain employee technology such as computers, screens, conference rooms, office network, internet, and phones, across our global offices
Ensure the availability, reliability, and security of all employee technology resources in alignment with our global standards
Develop and implement IT policies and procedures related to employee technology usage and security, ensuring consistency across all locations
Manage technology inventory, including procurement, asset tracking, and disposal processes, on a global scale
Collaborate with cross-functional teams to assess technology needs and make recommendations for system upgrades or replacements that support the global IT strategy
Backend Infrastructure Management:
Manage and maintain the backend infrastructure for our internal systems, ensuring consistent and reliable operation across all locations
Coordinate with relevant teams to deploy, configure, and maintain servers, databases, and other backend components on a global scale
Implement and monitor backup and disaster recovery strategies to ensure data integrity and minimize downtime globally
Collaborate with the IT security team to implement appropriate security measures for backend infrastructure in alignment with global standards
Global IT Helpdesk Management:
Lead and supervise the global IT helpdesk team, ensuring prompt and efficient resolution of technical issues and service requests for employees across all locations.
Establish and enforce global service level agreements (SLAs) to guarantee timely response and resolution of IT support tickets
Develop and maintain a comprehensive global knowledge base of common issues and resolutions to facilitate quick problem-solving and consistency in service delivery
Monitor helpdesk performance metrics and generate reports to assess team performance and identify areas for improvement on a global scale
Foster a customer-centric culture within the global IT helpdesk team, emphasizing high-quality customer service and effective communication across different locations and time zones
Information Security and Compliance:
Collaborate with the IT security team to implement and enforce global security measures and policies, ensuring compliance with relevant data protection regulations and industry best practices across all locations
Conduct regular audits and vulnerability assessments on a global scale to identify and mitigate potential security risks
We are looking for someone with:
Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience)
5 years of proven experience in IT operations management, preferably where you have been part of a change or growth journey
Strong understanding of employee technology infrastructure, including Microsoft 365 governance, cloud platforms, network administration, and server management, with the ability to provide informed guidance and support to technical teams.
Strong leadership and team management skills with a proactive and engaging approach, coupled with a positive attitude and a commitment to delivering exceptional service standards. Inspiring and motivating teams to consistently meet and exceed expectations.
Familiarity with IT service management (ITSM) principles and best practices
Ability to work across different locations and time zones
Strong analytical and problem-solving abilities
Effective communication and interpersonal skills, promoting collaboration and understanding across diverse teams
Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified Systems Engineer) are a plus
Please address your questions to Jesse Rosenthal at [email protected]
and submit your resume or LinkedIn profile through our website. We're looking forward to reviewing your application.
Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin. Visa mindre